Tracking Code
Auburn-WA-Billing Admin

Job Description

GENOA HEALTHCARE is a nationwide, leading provider of pharmaceuticals, services and information to persons diagnosed with mental illness and other chronic health disorders. We are a rapidly growing and successful organization with a strong reputation in servicing the mental health community via a network of clinic pharmacies housed within mental health agencies throughout the United States.

Summary of Functions:

Provide administrative support to the Billing Department and Billing Department Supervisor. Duties include general clerical, receptionist, cash posting, and project based work. Project a professional company image through in-person and phone interaction.

Major Duties & Responsibilities:

    * Answer telephones and triage calls to the appropriate teammate within the Billing Department with excellent customer service.
    * Handle patient calls in relation to questions concerning current balances, where to send payment, etc.
    * Balance Forward cash posting.
    * Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
    * Handle all Return Mail.
    * Tracking default statements & updating addresses in the billing system for the Billing Department Supervisor.
    * Performing adjustments and re-bills within the billing system as needed.
    * Fill out prompt pay, payment plan, and hardship notification letters and send out hardship applications.
    * Modify, sort, and mail out CMS 1500 claim forms and patient statements during end of month close.
    * Maintain and distribute weekly department meeting minutes and agendas. Maintain hard copy and electronic filing system.
    * Create and modify documents using Microsoft Word and Excel.
    * Support staff in assigned project based work.
    * Other related duties as assigned.
    * Setup accommodation and entertainment arrangements for Billing Department functions and pharmacist orientations.

Required Skills

   1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.  Medical or Health Insurance experience is preferred.
   2. Knowledge of Microsoft Office and telephone protocol. Duties require professional verbal and written communication skills and the ability to type 50 wpm. This is normally acquired through one to three years of clerical experience.