Fraud Analyst I (German Speaking)
Job ID #:  10395 
Company:  Expedia, Inc. 
Location:  USA - WA - Bellevue 
Functional Area:  Fraud Operations 
Employment Type:  Full-Time Regular 
Education Required:  Bachelors 
Experience Required:  Not Indicated 
Relocation Provided:  No 
   
 
Position Description
**THIS IS A Sun-Thur (7 AM - 4 PM) SHIFT**

The eCom Risk and Fraud team is seeking a highly motivated German speaking fraud analyst to mitigate fraudulent purchases on our International points of sale. The Fraud Analyst performs analysis of high-risk purchases/transactions, via real-time queues and after-the-fact reports, to identify unauthorized credit card use. Responsibilities include: With no supervision or direction, determine if transactions are fraudulent and should be canceled; are not fraudulent and should be processed; or, are unverifiable in which case the data must be analyzed and the transaction either canceled or processed. Manage numerous real-time queues and reports containing high-risk transactions from all points of sale world-wide. If you have great customer service skills, an analytical mindset, and are passionate about saving the companies money, then this job might be for you.

Responsibilities Include:
• Monitors numerous real-time queues and analyzes high-risk transactions from specified points-of-sale within the business portfolio;
• Independently determines if transactions are fraudulent and should be canceled and refunded, are legitimate and should be processed and fulfilled;
• Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;

• Contacts and effectively communicates with customers and banks via multiple channels (phone, email, fax) to validate information and confirm authorizations for purchase; and with suppliers to cancel purchases;
• Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;
• Maintains or exceeds established standards for customer service, and resolves complex issues with little or no supervision or direction;

• Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner;
• Reactively and proactively conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity;
• Modifies and executes standard SQL database queries to retrieve and analyze data. Uses acquired data to perform link-analysis and produce standardized reports;

• Effectively identifies strong indicators through analysis for addition to our fraud systems;
• Assists in identification and escalation of bugs, fraud data/weight abnormalities and technical problems;
• Maintains or exceeds required performance standards;
• May represent Fraud Operations in cross-functional initiatives to proactively prevent fraud;
• Performs special projects in a timely manner, as requested.

Qualifications & Requirements:

• Requires shift-work, including weekends, non-business hours and holidays;
• May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days;
• BA strongly preferred;

• Developed and demonstrated customer service, organizational, and analytical skills;
• Requires outstanding interpersonal and communication skills. Ability to communicate effectively with peers as well as management;
• Confidence in making instinctual decisions with little or no supervision;

• Abide strictly by the company data protection policies safe guarding confidential and personal information;
• Maintain professionalism at all times while on company premises and/or while representing Expedia, Inc.;
• Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently;
• Strong internet research, Microsoft Office, and overall PC skills;

• SQL experience preferred;
• Experience in fraud, collections, or the travel industry a plus;
• Requires German language fluency equivalent to a native speaker;
• Successful completion of a company-prescribed background check.