The PSR will combine their experience with accounting, Microsoft Word and Excel, the insurance industry and call centers to support a cutting-edge software solution. You will be directly impacting the insurance agencies ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making.

Part time hours are Tuesday, Wednesday and Thursday, from 8:00 a.m. to 1:00 p.m. Four to five weeks of paid, part time training from 9:00 a.m. to 2:00 p.m. is required prior to beginning the part time schedule.  

• 95% on phone Trouble shooting for customer application problems and questions.


• Provide support and assistance to our customer by phone, PC or Webex


• Write Solutions for our Knowledge base system to help agents and others in our department with troubleshooting.


• Analyzes problems with software applications to identify problem area(s) and recommend corrective action.


• Maintains log of problems so that recurring problems can be reported to product development.


• Recommends solutions to customer application questions.

Qualifications:

• Bachelor’s degree or equivalent work experience


• Requires 1-3 yrs. customer service and support experience


• Accounting/Bookkeeping or Insurance background required.


• Proficient with Microsoft Office Products.


• Exceptional interpersonal and customer service skills required.


• Experience with Windows Vista and/or Windows XP operating systems.


• Ability to perform remote trouble shooting and problem resolution.


• Excellent communications skills (both written and verbal)


• Good analytical skills.


• Ability to multi-task, work independently and within a team environment with minimal supervision.

We offer excellent salary, benefits, and a convenient Bothell location.   Vertafore is an Equal Opportunity Employer.