The PSR will combine their experience in using operating systems, the insurance industry and call centers to support a cutting-edge software solution. You will be directly impacting the insurance agencies ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making.
Part time hours are Tuesday, Wednesday and Thursday, from 8:00 a.m. to 1:00 p.m. Four to five weeks of paid, part time training from 9:00 a.m. to 2:00 p.m. is required prior to beginning the part time schedule.
- 95% on phone Trouble shooting for customer application problems and questions.
- Provide support and assistance to our customer by phone, PC or Webex
- Write Solutions for our Knowledge base system to help agents and others in our department with troubleshooting.
- Analyzes problems with software applications to identify problem area(s) and recommend corrective action.
- Maintains log of problems so that recurring problems can be reported to product development.
- Recommends solutions to customer application questions.
- Some college or equivalent work experience Accounting/Bookkeeping or Insurance background preferred.
- Requires 1-3 yrs. customer service and support experience.
- Insurance Agency and/or Accounting experience preferred.
- Proficient with Microsoft Office Products.
- Exceptional interpersonal and customer service skills required.
- Experience with Windows Vista and/or Windows XP operating systems.
- Ability to perform remote trouble shooting and problem resolution.
- Excellent communications skills (both written and verbal)
- Good analytical skills.
- Ability to multi-task, work independently and within a team environment with minimal supervision.
We offer excellent salary, benefits, and a convenient Bothell location. Vertafore is an Equal Opportunity Employer.