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Job Title: Part Time Product Support Rep - Software Download/

Company Name: Vertafore, Inc.
Location: Bothell, WA
Profession: Account/Customer Support

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Job Description:


The PSR will combine their experience in using operating systems, the insurance industry and call centers to support a cutting-edge software solution. You will be directly impacting the insurance agencies ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making.



Part time hours are Tuesday, Wednesday and Thursday, from 8:00 a.m. to 1:00 p.m. Four to five weeks of paid, part time training from 9:00 a.m. to 2:00 p.m. is required prior to beginning the part time schedule.  





  • 95% on phone Trouble shooting for customer application problems and questions.

  • Provide support and assistance to our customer by phone, PC or Webex

  • Write Solutions for our Knowledge base system to help agents and others in our department with troubleshooting.

  • Analyzes problems with software applications to identify problem area(s) and recommend corrective action.

  • Maintains log of problems so that recurring problems can be reported to product development.

  • Recommends solutions to customer application questions.







  • Some college or equivalent work experience Accounting/Bookkeeping or Insurance background preferred.

  • Requires 1-3 yrs. customer service and support experience.

  • Insurance Agency and/or Accounting experience preferred.

  • Proficient with Microsoft Office Products.

  • Exceptional interpersonal and customer service skills required.

  • Experience with Windows Vista and/or Windows XP operating systems.

  • Ability to perform remote trouble shooting and problem resolution.

  • Excellent communications skills (both written and verbal)

  • Good analytical skills.

  • Ability to multi-task, work independently and within a team environment with minimal supervision.



We offer excellent salary, benefits, and a convenient Bothell location.     Vertafore is an Equal Opportunity Employer.


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This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
This profession covers individuals who deal with the day-to-day operational tasks of a call center. Operational areas of a call center include technical set-up, equipment configuration, workflow and workforce management.
This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.
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