Sr. Customer Assistant Representative
Job ID: 2009-7733 Category: Customer Service/Support/Customer Service/Support
Location: US-WA Area: Burien/Renton/Kent


Overview:

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.


Responsibilities:

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Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
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Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
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Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
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Meet and greet customers in a friendly and timely manner
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Provide directions and general assistance
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Assist to assess condition of rental upon return
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Process returns, check-ins and exit kiosk transactions
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Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
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Understand and communicate rental terms and conditions, vehicle features and other services
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May sell optional protection products, upgrades, fuel options and other additional equipment
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Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
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Clean vehicle interior and exterior by hand or by operating washing equipment when needed
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Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
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Perform miscellaneous and backup duties job-related duties as assigned



Qualifications:

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Must be at least 18 years old
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High school diploma or GED equivalent required
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Some college preferred
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Must have at least 1 year prior customer service retail or administrative support experience
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Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
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No drug or alcohol related conviction on driving record in the past 5 years
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Must be authorized to work in the U.S. and not require sponsorship now or in the future