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TANDBERG is a leading global provider of video communication products and services. The company has dual headquarters in New York and Norway. TANDBERG designs, develops and markets systems and software for video, voice and data. The company provides sales, support and value-added services in more than 90 countries worldwide. TANDBERG trades publicly on the Oslo Stock Exchange under the ticker TAA.OL
General Purpose of this Position
To serve as a key part of TAA’s Professional Service’s force, performing all pre- and post-sale technical activities. To develop key strategic accounts within the Federal Business in order to further the sales goals of TANDBERG.
Essential Duties and Responsibilities
• Provide onsite support which includes interoperability tests, troubleshooting activities, pre-sales activities and product presentations
• Provide remote (audio/video) support to resolve video issues. Provide prompt responses to direct calls from customers
• Create network diagrams for present and future video conferencing infrastructure
• Support day to day video operations for high level executives at named accounts
• Create test plans, dial plans and job aids for customers and their internal users
• Provide Consulting, Training & Installations of TAA videoconferencing solutions products (MPS, Gatekeeper, Gateway, Movi, TMS, Codian, TCS) and Integrations (Exchange, Domino, OCS, LCS)
• Work closely with the TAA product support team to resolve any escalated issues.
• Remain abreast of technical developments in TAA equipment and peripherals, as well as those of competitors
• Remain abreast of major current and emerging developments in the videoconferencing industry
• Develop awareness of customer’s business and communication needs and lead the sales team in formulating appropriate solutions and options
• Provide product demonstrations and proposals, price quotations and information regarding product service and delivery
• Work with sales engineers to ensure customer is knowledgeable about the technical aspects of TAA products and services
• Plan and organize work and schedules
• In concert with immediate manager, develop long- and short-term objectives, goals, forecasts and implementation strategies for service sales activity and productivity primarily linked to a set of Named Accounts
• Develop new prospects according to plan
• Develop proposals for prospective customers
Skills and Abilities
• 3+ years experience with Federal Networks (NIPRnet, SIPRnet, DISN)
• 5+ years Video Conferencing
• 5+ years Telecommunication/ IT experience
• 5+ years Networking experience
• 5+ years Professional Services
• 3+ Experience with ISDN, V.35 protocols
• Operate all TAA products
• Excellent customer skills for both internal and external customers;
• Relate well to employees at all levels of the customer organization;
• Provide liaison among all TAA groups and departments engaged in the sales, delivery, installation function;
• Plan and implement work independently.
Computer Ability
Microsoft Office
Education & Experience
Bachelor’s degree Engineering or 5+ years experience in Video Communication.
Working conditions
Normal office environment. 70% travel.
TANDBERG is an equal opportunity/affirmative action employer (M/F/V/D). We support diversity in our workforce. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview. |